Though “guerrilla” has military connotations (the word means “little war), guerrilla promotion strategies often combine elements of wit, humor, and spectacle to capture people’s attention and engage them in the marketing act. I personally put together this website to showcase some of my previous work and accomplishments, as well as sharing some of my insights. Use any form of relevant contact, IMC uses all forms of communication as potential message delivery channels. Organizations can create offers that are more personalized to consumer needs and preferences, and they can reach these consumers more efficiently through direct contact. They also need to align well with the company’s larger business strategy. He also shares insights about how the company used social media to manage crisis communications and respond to customers during Hurricane Sandy, when extreme weather conditions hit the company’s northeastern U.S. travel routes hard. The video covers the Tyson disaster-relief team delivering food to the residents of Moore, Oklahoma, shortly after tornados struck the area on May 20, 2013. Some companies have found that response rates for online sales promotions are better than response rates for traditional sales promotions. Guerrilla marketing is about buzz: it is designed for viral sharing, and it taps into powerful word-of-mouth marketing as people share their memorable guerrilla-inspired impressions and experiences with friends and acquaintances. This section focuses on personal selling as one possible tool in the promotional mix. Together these marketing communications tools help organizations get noticed and stay top of mind among individuals seeking the types of products or services they offer. Some coordination, or even a heads-up that something is happening, can go far toward earning goodwill and a cooperative spirit in the face of an unexpected spectacle. Use of stencils to create repeated works of graffiti, with the stencils enabling the project team to rapidly recreate the same work in multiple locations. Of course, costs vary depending on the medium, with television ads being very expensive to produce and place. This type of communication is carried out by sales representatives, who are the personal connection between a buyer and a company or a company’s products or services. When advertising is part of a broader IMC effort, it is important to consider the strategic role advertising will play relative to other marketing communication tools. These publications should always be mindful of the same messaging employed for other marketing activities to ensure that everything seems consistent and well aligned. When a consumer sees a special display or can get a coupon instantly, manufacturers hope the easy availability or the discount will convince them to buy, increasing overall sales in the process. Internet search is a fact of life in the modern world. Even ads that initially grab attention can grow stale over time. Director of Marketing and Business Development. The theme may refer to the campaign’s goals—for example, KCRW “Capital Campaign” launched by the popular Los Angeles-based public radio station KCRW to raise $48 million to build a new state-of-the-art media facility for its operations. The emotional appeal is linked to the features and benefits provided by the product, but it creates a connection with consumers at an emotional level rather than a rational level. In order to make IMC effective it is necessary to use a communication mix consisting of advertising, sales promotion, sponsorship, etc. Free samples of Starbucks Mocha Toffee Latte. (You’ll recall our discussion in the ethics chapter about the unique challenges that B2B salespeople face.) It can be inexpensive to execute—it’s often much cheaper than traditional advertising when you consider the number of impressions and amount of attention generated. Your email address will not be published. Intending to guerrilla-market an online gaming site (GoldenPalace.com), this Canadian man jumped into an Olympic pool at the 2004 Athens games. The table, below, summarizes the different types of sales promotions designed for both consumers and businesses. Remember that IMC is cyclical. Use this quiz to check your understanding and decide whether to (1) study the previous section further or (2) move on to the next section. Media attention can snowball and generate a larger-than-expected “bounce” as local or even national outlets choose to cover these events. If you proudly display the fact that your company sponsors human-rights organizations on packaging and in advertisements, for example, you must have a commitment to fair human resources practices and strict human rights requirements for foreign suppliers. How many items were purchased and when? Blog post on Hipmunk’s Web site. Chapter 8: Communicating to Mass Markets, from Introducing Marketing. Ideally, marketing communication is convincing: it should present ideas, products, or services in such a compelling way that target segments are led to take a desired action. In a successfully operated campaign, all activities will be well coordinated to build on one another and increase the overall impact. In order to be effective, organizations should ensure that whatever information they communicate is clear, accurate, truthful, and useful to the stakeholders involved. This relationship makes way for repeat purchasing and customer loyalty. The people responsible for PR are also involved in developing and distributing general information about an organization. Public relations efforts strive to do the following: Public relations offers an excellent toolset for generating attention whenever there is something newsworthy that marketers would like to share with customers, prospective customers, the local community, or other audiences. Another very popular sales promotion for consumers is a premium. Companies can also reduce sales costs by using complementary techniques, such as telemarketing, direct mail, toll-free numbers for interested customers, and online communication with qualified prospects. When you do this, you should incorporate your optimal search terms into the content, so that it’s more likely to show up in organic search results. IMC has four main marketing objectives: awareness, interest, desire and action. Offering incentives like prime shelf space at a retailer’s store in exchange for discounts on products has the potential to build and enhance business relationships with important distributors or businesses. Loyalty programs include things such as frequent flier programs, hotel programs, and shopping cards for grocery stores, drugstores, and restaurants. Note that a central theme of this definition is persuasion: persuading people to believe something, to desire something, and/or to do something. Integrated marketing communication (IMC) makes this marketing activity more efficient and effective because it relies on multiple communication methods and customer touch points to deliver a consistent message in more ways and in more compelling ways. A customer shares impressive and well-documented results about the cost savings they have realized from using your products or services. Pricing and Packaging, • It can be easy to assume that pricing and packaging have nothing to do with communication, but these crucial elements convey a wealth of subconscious and nonverbal information to consumers. Although different types of sales promotions work best for different organizations, rebates are very profitable for companies because, as you have learned, many consumers forget to send in their rebate forms. Sweepstakes are often structured as some variation on a random drawing. However, too many people often results in duplication of efforts or conflicting content. Our Awesome Drill with AutoSense Technology. Practicing the basic tenets of SEO helps an organization get into the search-engine fray. Downloadable PDFs from Airbnb, listing things to do and see in cities around the world. At times, PR actually creates activities that are newsworthy, such as establishing a scholarship program or hosting a science fair for local schools. IMC or Integrated Marketing Communications is the philosophy and practice of carefully coordinating a brand’s sundry marketing communications elements. You can read a transcript of the video here. A company’s primary distribution channel is to sell products or services directly to customers, A company’s primary distribution method is through the mail or other shipping services to send directly to the customer, A company relies heavily on sales promotions or discounts, and it is important to spread the word about these offers to consumers, An advertisement cannot sufficiently convey the many benefits of a company’s product or service, and so a longer marketing piece is required to express the value proposition effectively, A company finds that standard advertising is not reaching its target segments, and so better-targeted marketing communications are required to reach the right individuals; for example, using direct mail to reach wealthier people according to their affluent zip code, A company sells expensive products that require more information and interaction to make the sale, A company has a known “universe” of potential customers and access to contact information and other data about these customers, A company is heavily dependent on customer retention, reorders and/or repurchasing, making it worthwhile to maintain “permissioned” marketing interaction with known customers, It’s imaginative and surprising, but in a very hip or antiestablishment way, Doesn’t resemble a traditional marketing initiative, such as a straightforward print or TV advertising campaign, Uses combinations of different marketing communications tactics, in creative ways, Is experiential, drawing in the target audience to participate, Takes risks in what it aspires to accomplish, even if it might ruffle some feathers, Is not 100 percent approved by the establishment (i.e.
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