I don't know about the quality of the product yet but the delivery is not good. Not the case. Unbelievable. I caution everyone to stay away from Westelm. We were just sent a Grid Tufted with misaligned screws, an uneven centre post, slanting slats and best of all it is shorter than specified online so we can't fit a mattress. Don't buy this cheap furniture! The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. A little frustrated, I say, well can you order one and have it shipped to me? The person at the counter was very helpful and printed a page of stores that would have it. We bought it as we needed something right away and it was on sale and looked okay but after living with it a year I can only wonder. I requested a call back from a supervisor which I never got. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Last minute, they cancel delivery with some excuse (some of them obvious lies). Ive wasted 6 hours on calls following up, and still have no commitment from West Elm on when/if Ill get the sofa I paid for. After several attempts, West Elm sent us a package, hopefully with all the spare parts that were missing.They didn't communicate with us, nor informed us about when their crew will come back to assemble it. There is not enough information available to create the chart. I dont have it, dont know where it is, and shipping is not under my control but theirs; yet, Westelm is trying to make it out to be my fault I dont have the refund they owe me. No prior/future orders or orders that are already placed can be adjusted. " Today is November 23rd 2020 and I still do not have the item OR a revised date of delivery. User's recommendation: AVOID AT ALL COSTS. I still have not receive it yet. I hate this couch. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. During this period (7 weeks) the item has gone on sale twice. Review #2256012 is a subjective opinion of poster. Recent recommendations regarding this business are as follows: "Go elsewhere", "Find what you want from another store", "Don’t buy furniture from West Elm". They have been looking on internet for new throw from ANOTHER STORE for me! None of them were able to rectify the problem or know the best course of action. She says, well you can't get the rewards without the credit card. Review #2091458 is a subjective opinion of poster. I paid hundreds for delivery and waited forever for the item to be "manufactured" and shipped. West Elm was first mentioned on PissedConsumer on Oct 04, 2009 and since then this brand received 674 reviews. Never once have they apologized for the inconvenience of telling me it is in stock or having me make a trip to the store, but I proceeded with the order. Westelm is a shady company with bad products, terrible customer service, and even worse delivery system. All rights reserved. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Review #2084963 is a subjective opinion of poster. Very happy with my purchase, but they did not have the Faux ZZ plant to go inside it. While I knew the item was on back order, I kept checking on the shipping status. She (an older lady-mid to late 40s/early 50s, tall and slender with glasses) calls back to ask for status and they say they are still looking for it. West Elm could not identify what the item(s) are that we purchased for $165.13. We have to swap the bed to him and properly swap back when the bed frame arrive. Fix the couch. The Cranberry delivery team/guys DO NOT follow insturctions when making deliveries. asked the manager, spent hours on the phone and no resolution, I would like to ask about delivery of order number 300870****43. ), Cheapest $4500 leather couch on the market, If you wish that your prior post be removed, submit a notarized letter, Like the sales associate that assisted me, Lack of any meaningful communication regarding order issues, Didnt deliver product and wont provide a refund, Inability to get promised credit for damaged item. I say, Does it say that on the reward? I hope the Kansas City store has to close. This is second sectional from this company that has not last for even months. Review #2297616 is a subjective opinion of poster. Are you delivering? After a month, one of the tubes stopped working. I purchased items at another store and won't be back to West Elm. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. While they are perfectly pleasant on the phone, always apologizing, they do nothing!!! The overall rating of the company is 1.9 and consumers are mostly dissatisfied . Shame to lose loyal customers over $25 and shipping costs. I don't want another gift card, I want a refund. The West Elm chandelier I bought has two LED tubes. Review #2144465 is a subjective opinion of poster. I have never had a worse experience with a company than I did with West Elm. So.....today I did... We bought the leather Haven sectional in December 2019. This organization is not BBB accredited. The Emmerson pieces LOOK extremely hardy, and indestructible. I believe that this is totally unfair and would never order from west elm again. For more information about PissedConsumer check out our Review #2128309 is a subjective opinion of poster. We have all of our receipts for purchases made and there is no purchase for the amount charged. Review #807305 is a subjective opinion of poster.
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